Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Response Warranty

  • Our group of professionals will try their best to answer to your service inquiries within up to 1 hour. If, however, the situation you have encountered needs the assistance of the Administrators’ =Department,= we are going to address the ticket to the technician on duty and will post a note to notify you.

  • Top quality support service

  • Expert Customer Help Service

  • Our tech help Department is going to be on shift for you round the clock to to respond to all help request tickets that you submit. We offer technical help for the software that are pre–installed on your server. These include our in–house produced Online Control Panel, the chosen OS and the server admin panel (with regards to the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • A detailed and regularly updated knowledge base is built into our custom–built Online Control Panel. It offers you quick tips on how to conduct all of the important website maintenance tasks. The Help area supplies extensive how to article tutorials and step by step video training. You can gain access to the Help section by hitting the Help or Video buttons in the top right part of each Control Panel section.