Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We provide a 1–hour response warranty for every support ticket or email that you send to our customer care team. We’ll rapidly answer all general questions and forward right away the issue to our system administrators if further assistance is required. If you make use of our Optional Managed Services package, we’ll execute any of the included server administration services at a time that has been agreed upon upfront.

  • Top quality support service

  • An Excellent Technical Support Service

  • Should you require assistance while using the Online Control Panel or with any of the applications that we’ve preinstalled on the dedicated server on your behalf, do not hesitate to contact the help desk support staff anytime via the ticketing system. What’s more, should you require assistance administering your dedicated server, you can make use of our Optional Managed Services package, that includes OS updates on a weekly basis, troubleshooting and installation procedures, server monitoring and rebooting procedures, backup hard disk drive storage space, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • We have equipped the Online Control Panel with an in–depth knowledgebase, which includes exhaustive explanations of its features and functions. Also, we have filmed in–depth video tutorials that will further explain to you how to perform a particular operation or resolve a commonly encountered issue. The educational articles and the tutorial video clips are readily reachable from each section of the Online Control Panel via the Help and Videos buttons in the top right corner.