The customer support that you can receive from your shared web hosting provider is really important, no matter if you have pre-sales questions and you're not a customer yet, or you've got some technical trouble with a current account. Prompt and clear information about a question or an issue can save you a lot of time and efforts, not mentioning that this could often be a proof that you're ordering from a real web hosting supplier not from a reseller. If you obtain a hosting account from a company that does not own its servers and it cannot access them immediately, it is very likely that you will wait for a few days to get a reply to any kind of query, which means that your sites may remain offline for quite a while. In contrast, a supplier which offers various ways of communication and has a support team that is available all the time can assist you right away and help you decrease or completely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Shared Web Hosting

We provide you with 24/7 billing, customer and technical support for our Linux shared web hosting services. Even if you are not our customer yet and you have questions, we can help you right away and provide you with the needed info, to give you the choice to make an informed decision when you obtain a new website hosting account. We are available at any moment, including weekends and holidays, and we provide you with multiple ways of communication to contact us - phone, live chat, email messages and support tickets. For your convenience, we now have several phone numbers all over the world, thus you will be able to call the one that is closer to you. The max response time for your e-mail messages and the tickets is 1 hour. The standard response time is around 15-20 minutes, which means that you can forget about waiting for days to receive support for any task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Hosting

We're aware how essential it is to get quick help, in particular when your web site is not working efficiently for some reason. All of our semi-dedicated hosting feature 24/7 customer and technical support, thus if anything comes up, you will be able to use several ways to let us know - phone line with multiple local numbers worldwide, live chat, emails and tickets. The first two choices are for pre-sales, billing and common issues, so that in case you do not have an account yet, for example, you're able to get more information about our solutions, or we will help you with less difficult tech problems. The second two methods are for strictly tech issues or everything that is more time-consuming since it is easier to track the communication between you and our support team. The warranted maximum answer time for them is merely 1 hour, the typical one - 15-20 minutes, so you won't need to wait for a whole day so as to get support as you may have to do with other service providers.

24/7 Customer Support in VPS Web Hosting

Every virtual private server package that we offer includes 24/7 customer and tech support, therefore if you experience any problem with the pre-installed software on the machine or you have any pre-sales or general questions, you'll be able to get in touch with us anytime, even holidays and weekends. For your benefit, we supply different ways of communication - telephone support with a couple of local numbers internationally, live chat, e-mail messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical matters because it is easier to monitor what is going on. The maximum guaranteed response time for all the email messages and tickets is 60 minutes, yet it hardly ever takes that long to receive support. In case you acquire the Managed Services upgrade that we provide, our administrators can also assist you with any third-party software matters.

24/7 Customer Support in Dedicated Servers Hosting

With a 1 hour max response time guarantee, you will get extremely fast support when you order a dedicated server from our company. Our customer and tech support teams are online 24/7/365, so when you open a support ticket through your billing account or you send an email regarding any kind of problem with the server or the pre-installed software on it whatever the time of the day, you will get a reply within 1 hour, even during holidays. Our ticketing system is the perfect option if the issue in question needs a longer period of time to be resolved or when it has to be sent to our admins, because it is far more convenient to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you'll be able to call us or talk to a live agent employing our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 as well.