In the event that you've ever had a shared web hosting account in the past or you have dealt with any other type of online service, you are probably aware from your own experience that for a lot of things it is better to talk to a live person over the phone than to exchange support tickets or emails. In order to learn more about a service before you purchase it or when something small has to be done, for instance, it'll be much easier and quicker to do it in real time. If you have the option to seek the advice of representatives by phone, it is also very likely that you're using the services of an actual hosting provider, not a reseller. The type of support that you'll get over the phone differs between different companies - from standard matters to professional technical support. Typically most of the suppliers supply pre-sales assistance and first level phone support, while more complex technical issues are managed through electronic mail or tickets.

Phone Support in Shared Web Hosting

Because we have live phone support 14 hrs a day, you're able to call us and consult with one of our customer support representatives to get more information about all of the Linux shared web hosting services that we offer and ensure that our servers match the system requirements for your websites prior to you buying anything. For your convenience, we now have telephone numbers on as many as 3 different continents so you are able to call the one nearer to you - in the USA, the UK or Australia. If you are already an existing customer, you'll be able to call us about general and billing issues, and even about some tech ones. If the trouble is strictly technical or it needs more time to analyze, you will have to go through our ticketing system, which will allow both you and our technical support team to keep track of the details given by each side.

Phone Support in Semi-dedicated Hosting

We provide live phone support 14 hrs a day as a part of the support services for every single semi-dedicated server package that we supply. Due to the fact that some issues are more difficult and time-consuming, you may need to open a ticket in case you come across such an issue, still for all billing, general or small-scale tech issues you can always give us a call and we'll help you in a timely manner in order to save you the time you'll have to spend on opening a support ticket. Even if you don't have an account yet, you'll be able to find out if you can host your sites on our advanced cloud platform or you can receive any other general information about our semi-dedicated solutions. We now have local numbers in the U.S.A., Great Britain and Australia as well as an international number, therefore you can call the one which is nearer to where you are.