A ticketing system is the most popular correspondence medium that hosting companies offer to their clients. It is most often part of the billing account and is the very best way to handle a problem that requires some time to investigate or that needs to be escalated to an admin. Thus, all comments added by either side will be kept in one and the same place in case somebody else wants to work on the given issue and the information already exchanged in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, which means that you will have to sign in and out of at least two accounts to accomplish a particular procedure or to touch base with the company’s help desk support staff. In case you’d like to administer a number of domains and each one is hosted in a separate account, you will need to use an even larger number of accounts simultaneously. Additionally, it could take a considerable period of time for the hosting provider to process your ticket request.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from our company, you won’t ever have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket while you are browsing through your files or customizing various account settings. The ticketing system is being closely monitored 24/7/365 by our customer service team representatives and the ticket response time is no more than 1 hour, but it seldom takes more than twenty minutes to get help. In contrast with some web hosting providers, we do not charge extra for using the ticketing system, so you can contact us as often as you wish and request information with regards to any billing or technical problem. You can also see a collection of educational articles, which will help you deal with the most common obstacles yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated hosting, which suggests that you won’t need a different platform to contact our customer service team – you can do this on the spot the moment you confront a complication. Submitting a new ticket requires a few clicks and finding an older one is equally simple. With our smart search filter, you can swiftly find any ticket that you have opened in the past. You can send a ticket whenever you like since our client care team representatives are on duty 24 hours a day, 7 days a week, 365 days a year and reply in less than 1 hour, even though it seldom takes that much to get help. With the Hepsia Control Panel, you’ll have everything in a single place and you can forget about needing to sign in and out of 2 or more platforms to troubleshoot a simple issue.